Why Should You Pay More For A PSH? Read This!

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OG SUP
OG SUP
VIC
3516 posts
VIC, 3516 posts
11 Aug 2009 5:34pm
Its not too often people in this world do what they say they will.

I can tell you Blane believes in his boards and backs then 100%, he is a man of his word.

When I had an issue with my 10'6 Wide AA Blane was onto it in hours even though he was 1/2 world away it appear he was just down the street.

He took personal control of sourcing the replacement and keep me up to date with courier schedules etc until it got here.

He had my existing board expertly repaired and then gave it back to me.

My bright shiny new 10'6WAA arrived today complete with handle and I am totaly stoked and then some.

So I now have 2 x 10'6WAAs

I believe the bar is now at a totally different level.

Thank you again to Rich at Strapper and Andrew Allen Balmoral Boards for your continued local support.

Phill






StKilda SUPB
StKilda SUPB
VIC
195 posts
VIC, 195 posts
11 Aug 2009 5:38pm
Great work Phill!
Any pics???

Mike
Session
Session
VIC
445 posts
VIC, 445 posts
11 Aug 2009 5:50pm
Your welcome Phill,

Blane's customer service is outstanding.

thanks again,
Rich
rollo90
rollo90
QLD
221 posts
QLD, 221 posts
11 Aug 2009 6:01pm
they should call this forum the "PSH FORUM"
DavidJohn
DavidJohn
VIC
17570 posts
VIC, 17570 posts
11 Aug 2009 6:14pm
I think it's good.. because I feel the pressure is off me being so much a big Naish fan..

DJ
hilly
hilly
WA
8133 posts
WA, 8133 posts
11 Aug 2009 4:29pm
OG SUP said...

Its not too often people in this world do what they say they will.

I can tell you Blane believes in his boards and backs then 100%, he is a man of his word.

When I had an issue with my 10'6 Wide AA Blane was onto it in hours even though he was 1/2 world away it appear he was just down the street.

He took personal control of sourcing the replacement and keep me up to date with courier schedules etc until it got here.

He had my existing board expertly repaired and then gave it back to me.

My bright shiny new 10'6WAA arrived today complete with handle and I am totaly stoked and then some.

I believe the bar is now at a totally different level.

Thank you again to Rich at Strapper and Andrew Allen Balmoral Boards for your continued local support.

Phill


Bit confused Phill, you ended up with 2 boards or one goes back???
billboard
billboard
QLD
2819 posts
QLD, 2819 posts
11 Aug 2009 7:47pm
rollo90 said...

they should call this forum the "PSH FORUM"



totally with you on that one. I applaud what Blane has done fixing up a host of recent psh concerns BUT I know that Starboard/Laguna Bay/DC/GSI and I am sure others all would do exactly the same thing if it was one of their own boards/customers with problems. Great manafacturers and shapers look after their customers and at times go above and beyond but no brand is so supreme in any facet that they can justify being noticably more expensive. And before anyone jumps up and down this is not a dig at psh but at ANY brand that thinks they are so elite as to be able to charge whatever the hell they like above the "going prices for premium brand boards".
STNDUP
STNDUP
VIC
248 posts
VIC, 248 posts
11 Aug 2009 8:28pm
Just a few notes on this thread:

"And before anyone jumps up and down this is not a dig at psh but at ANY brand that thinks they are so elite as to be able to charge whatever the hell they like above the "going prices for premium brand boards". - I bought three (3) boards from companies who come from windsurfing backgrounds last year. The prices on these boards (albeit one was used) were in line with the PSH pricing. MYTHBUSTED!

"I know that Starboard/Laguna Bay/DC/GSI and I am sure others all would do exactly the same thing if it was one of their own boards/customers with problems" - I am now on my fourth (4th) deck pad from one of the major manufacturers. I have replaced the pads on my own time (except for one), although I was provided replacement pads. I would have thought that the company in question would have simply sent me a deck pad from another manufacturer if they really wanted to resolve this problem. This same company however, did sort out an issue I had with one of the boards. MYTH1/2BUSTED!

"they should call this forum the "PSH FORUM"" - Phil made a very heartfelt thank you to DC and Lacey for the help, patience and understanding they offered with his daughters' new board. Not one person commented (RIGHTLY SO!) on the fact Phil was supporting someone who had given him ("He really understood how important it was for her to be part of what was going on and for this I am very greatfull") great support and service. This thread then resulted in a discussion about the board which was a good read. There are heaps of threads discussing how good various boards are etc. So, other brands do get some coverage, albeit possibly less than PSH. MYTHBUSTED

-NO, I do not own a PSH but have recently used one for a few hours.

Lighten up guys and leave some stoke in the sport. All this bickering makes this forum divisive at times. It would be great if everyone could just enjoy this phase of the sport, engage in challenging conversations about where the sport is/is going, and most of all STAY STOKED AND HAVE FUN.

Ronnie
lost at sea
lost at sea
WA
358 posts
WA, 358 posts
11 Aug 2009 6:45pm
jimmy lewis enough said
paul.j
paul.j
QLD
3381 posts
QLD, 3381 posts
11 Aug 2009 10:01pm
rollo90 said...

they should call this forum the "PSH FORUM"


Do not see any probs with what Phil has done and don't know why the red thumbs he is not a spono'ed rider just some one liking good service. Maybe hes just not saying good things about the brand you push??? maybe the reason why PSH get so much forum time is they are doing a good job and people are stoked with them!!!

If he was plugging C4 would you call this a C4 forum?? I like hearing about peoples stoke weather PSH,DC or what ever its why we do it, its all about the stoke lets hope we don't lose it!!!!!
Jacko



petemc
petemc
VIC
352 posts
VIC, 352 posts
11 Aug 2009 10:09pm
STNDUP said...



Well said. Nice to see some logical thinking injected.

Peter
paul.j
paul.j
QLD
3381 posts
QLD, 3381 posts
11 Aug 2009 10:12pm
billboard said...

rollo90 said...

they should call this forum the "PSH FORUM"



totally with you on that one. I applaud what Blane has done fixing up a host of recent psh concerns BUT I know that Starboard/Laguna Bay/DC/GSI and I am sure others all would do exactly the same thing if it was one of their own boards/customers with problems. Great manafacturers and shapers look after their customers and at times go above and beyond but no brand is so supreme in any facet that they can justify being noticably more expensive. And before anyone jumps up and down this is not a dig at psh but at ANY brand that thinks they are so elite as to be able to charge whatever the hell they like above the "going prices for premium brand boards".



Not sure they are more expensive that any thing else and the new pricing i have seen is very good (hope i can say that) better than most brands out there. even when they were $2000 a board it was pretty much in line with every thing else.

Maybe all these other companies would do the same ,maybe not!! if they do then hopefully the person who gets the good deal tells the world of there good service.

Jacko
Basecurve
Basecurve
WA
196 posts
WA, 196 posts
11 Aug 2009 9:00pm
Like others I find the polish given to PSH/BC (aka "Torture Chambers") on this site a little creepy. But hey he makes a great product and stands behind it with a high level of customer service.

If you read the article on him in the latest Standup journal you will see he's done alot of hard yards to be here and for mine deserves the respect.
You can't blame these guys for using sites like Seabreeze to market their products and whip the crowd into a frenzy... (just before a new container arrives..)
I certainly wouldn't envy his inventory management at 1000 pieces a month!
Maybe the "reviewers" should be asked to make a disclosure the way stock-brokers have to before they attempt to fill you in.

BTW I have also had great service from the Starboard guys here in Perth.
OG SUP
OG SUP
VIC
3516 posts
VIC, 3516 posts
12 Aug 2009 12:01am
Bit confused Phill, you ended up with 2 boards or one goes back???


Hilly I ended up with 2 x 10'6 wides

Phill
OG SUP
OG SUP
VIC
3516 posts
VIC, 3516 posts
12 Aug 2009 12:26am
Hey Ronnie,

Thank you for bringing some sense to this thread.

I am not sponsored by anyone end of story!

I believe that when someone supplies good service you thank them as it is a rare commodity. Infact when people go right out of their way to help it is just down right polite to thank them.

To be given a $2000 board for my inconvenience I believe is exceptional. I have not heard of another instance in Australia where this has happened correct me if I am wrong.

I have also thanked DC, Lacey, Imperial etc when it was appropriate and will continue to if I believe it is deserved.

If you dont like it dont read the thread its your choice.

Phill





rollo90
rollo90
QLD
221 posts
QLD, 221 posts
12 Aug 2009 9:09am
paul.j said...

rollo90 said...

they should call this forum the "PSH FORUM"


Do not see any probs with what Phil has done and don't know why the red thumbs he is not a spono'ed rider just some one liking good service. Maybe hes just not saying good things about the brand you push??? maybe the reason why PSH get so much forum time is they are doing a good job and people are stoked with them!!!

If he was plugging C4 would you call this a C4 forum?? I like hearing about peoples stoke weather PSH,DC or what ever its why we do it, its all about the stoke lets hope we don't lose it!!!!!
Jacko

Did not think you would see a problem with it, as you sell PSH. It is an open forum, with open opinions. The reason I called it a PSH forum is because every day there is some "favourable" topic about these boards, and they are always backed up by the retailer/sponsored riders.
There are certain people on this forum that comment on the brands they sell or push. Why don't we leave the selling to shop retailers, company reps and website managers. I thought pimping was outlawed on this forum.
Good service is everything I agree but that was not my point.

cheers
sam







firstpoint
firstpoint
QLD
613 posts
QLD, 613 posts
12 Aug 2009 9:17am
OG SUP said...

Hey Ronnie,

Thank you for bringing some sense to this thread.

I am not sponsored by anyone end of story!

I believe that when someone supplies good service you thank them as it is a rare commodity. Infact when people go right out of their way to help it is just down right polite to thank them.

To be given a $2000 board for my inconvenience I believe is exceptional. I have not heard of another instance in Australia where this has happened correct me if I am wrong.

I have also thanked DC, Lacey, Imperial etc when it was appropriate and will continue to if I believe it is deserved.

If you dont like it dont read the thread its your choice.

Phill








i know your intentions were pure phil,however it was just plain good business to sort your problem with the board and real cheap advertising given the amount of thread this single topic has been given.i dont think its any reason for any sup to be more expensive than another brand seeing they nearly all come from the same factory.
paul.j
paul.j
QLD
3381 posts
QLD, 3381 posts
12 Aug 2009 9:39am
Yes i do sell them, no secret there which probably puts me in a good spot to to understand why people are so happy with them. I have never heard a bad thing about the brand ever!!! now that's pretty good with all the boards they have sold.

The reason there are new topics every day about them is people are stoked about what they ride. What about all the surf shape topics, there's one of them every second day!!! this month it'll be PSH next month it'll be some one else part of the forum routine.

There's no selling going on here not sure what you mean? all i see is some one is happy with there service.

Please remember if the pimps/retailers stop using this forum it will most likely die as most of these people were here right at the start and were the ones to push for this stand up forum.

Oh well off to work!!!!!

Jacko
OG SUP
OG SUP
VIC
3516 posts
VIC, 3516 posts
12 Aug 2009 10:16am
Hey Rollo and First Point,

I work in an industry were customer / client service is everthing. My service is critical when needed and we charge 25% more than most players.

My clients get the absolute best and I expect that same level of service from my suppliers both in Business and Recreational areas.

I am still waiting to get a reply ( just a simple phone call) from one brand about a demo board I wanted to try and buy $1890.00 back in April, May. I tried 3 different avenues and still no success. I have arranged to buy the board when I go to the states later in the year.

Others suppliers I talk to dont even know the basics about their product and have never ridden an SUP. Its just another income stream they want to cash in on.

So I guess in my experience its Black and White.

Col good business sense yes down here common practice, me thinks not by a long stretch.

Phill.




goatman
goatman
NSW
2151 posts
NSW, 2151 posts
12 Aug 2009 10:19am
On ya Phil, I too, am sick of negative whingers. Give credit where it's due.
Revvin
Revvin
VIC
299 posts
VIC, 299 posts
12 Aug 2009 10:24am
STNDUP said...


Lighten up guys and leave some stoke in the sport. All this bickering makes this forum divisive at times.



I agree Ronnie, people need to lighten up a a bit, we seem to see more people getting stuck into each other everday than pimping product.

teatrea
teatrea
QLD
4177 posts
QLD, 4177 posts
12 Aug 2009 10:38am
If your happy with excellent service or perfromance of a board , tell as many people as you can , nothing sinister about that.If it guides a person to one particular brand or custom then you have helped that person make an informed choice.
rodriguez
rodriguez
VIC
883 posts
VIC, 883 posts
12 Aug 2009 11:52am
this forum needs to get some aloha back come on lets get back to sharing and growing with this super sup deal.
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
12 Aug 2009 11:57am
billboard said...

rollo90 said...

they should call this forum the "PSH FORUM"



totally with you on that one. I applaud what Blane has done fixing up a host of recent psh concerns BUT I know that Starboard/Laguna Bay/DC/GSI and I am sure others all would do exactly the same thing if it was one of their own boards/customers with problems. Great manafacturers and shapers look after their customers and at times go above and beyond but no brand is so supreme in any facet that they can justify being noticably more expensive. And before anyone jumps up and down this is not a dig at psh but at ANY brand that thinks they are so elite as to be able to charge whatever the hell they like above the "going prices for premium brand boards".



Naish did NOTHING of the sort when I had an issue with a board-they came at the whole issue as though I was to blame-when I absolutely was not. Reason I won't use or recommend their product.

PSH on the other hand-in every way my dealings (and those of the 4 friends who I recommended to their boards and have all bought boards) have been nothing but outstanding. Those on here giving credit are doing so because we've been blown away with how they deal with their customers-it's been that good.

Credit where it's due.

Criticism where it's due too.
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
12 Aug 2009 12:05pm
paul.j said...

rollo90 said...

they should call this forum the "PSH FORUM"


Do not see any probs with what Phil has done and don't know why the red thumbs he is not a spono'ed rider just some one liking good service. Maybe hes just not saying good things about the brand you push??? maybe the reason why PSH get so much forum time is they are doing a good job and people are stoked with them!!!

If he was plugging C4 would you call this a C4 forum?? I like hearing about peoples stoke weather PSH,DC or what ever its why we do it, its all about the stoke lets hope we don't lose it!!!!!
Jacko




Exactly.

surfho
surfho
NSW
17 posts
NSW, 17 posts
12 Aug 2009 12:13pm
Perhaps companies/individuals should put their energies into getting the product right to start with and then they wouldn't have to spend every waking hour fixing up their ####ups ! Perhaps the reason we don't hear a lot about other brands is because they get it right - customers are happy and life goes on without the need for any hoopla.
Th0m0
Th0m0
QLD
529 posts
QLD, 529 posts
12 Aug 2009 12:46pm
If all the boards come out of the same factory (I don't know if that is true or not). Then how does one brand set it self apart from the others? Providing excellent customer service and after sales service is one way. It's up to us in the end, to decide if we want to pay for that extra service or not. If you think the product is too expensive, don't buy it. Buy something else. If people are having good or bad experiences with certain companies, I would like to hear about it. Thats part of why I read this forum. As for industry people posting here, I've said it before, I like it. Most of the industry people are upfront about their associations with companies, so I don't have a problem with them posting and like to here their opinions.
goatman
goatman
NSW
2151 posts
NSW, 2151 posts
12 Aug 2009 1:33pm
Fark the bickering about who does what....surfs off it's nuts!!! Just had cooking 6 footers!! Get out there!!!
poor relative
poor relative
WA
9106 posts
WA, 9106 posts
12 Aug 2009 11:54am
Basecurve said...


You can't blame these guys for using sites like Seabreeze to market their products and whip the crowd into a frenzy... (just before a new container arrives..)
I certainly wouldn't envy his inventory management at 1000 pieces a month!


If every retailer thought the same way then Seabreeze would cease to exist.

This is the biggest difference between PSH and everyone else.

The pimping becomes a bit more palatable if PSH were to contribute like Starboard say.
At 1000 pieces a month they can clearly afford it.
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
12 Aug 2009 2:00pm
poor relative said...

Basecurve said...


You can't blame these guys for using sites like Seabreeze to market their products and whip the crowd into a frenzy... (just before a new container arrives..)
I certainly wouldn't envy his inventory management at 1000 pieces a month!


If every retailer thought the same way then Seabreeze would cease to exist.

This is the biggest difference between PSH and everyone else.

The pimping becomes a bit more palatable if PSH were to contribute like Starboard say.
At 1000 pieces a month they can clearly afford it.


Umm not sure what you're saying-but PSH via AA sure does contribute to Seabreeze-check the banner ads that regularly come up.

My disclosure-satisfied retail customer.
poor relative
poor relative
WA
9106 posts
WA, 9106 posts
12 Aug 2009 12:04pm
But that is an AA ad who stock PSH
Starboard, Naish and a host of others all directly support Seabreeze
PSH do not yet get heaps of airtime.
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